Service Operations Management
Administrative Sciences
Business & Economics
EN
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Description
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery."Johnston and Clark is an outstanding text and should remain at the fore
Book Details
Authors
Robert Johnston, Graham Clark
Publisher
Pearson Education
Publication Date
2008
ISBN-13
9781405847322
Page Count
556
Language
En
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